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There is a bug with my friends account

vonhong

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his account can log on the character chosen interface,but he cant log into the game,i tried it and so do i
he told me he has found gm for solution but gm can do nothing about it.
his account is Zhukezi123 ,please help him check it and find out if there has a way can be workable.
if there cant be,he could create a new account to play again and he has a request for getting legendaries and appearance items which he costed money on it that he owned before
THX
 

vonhong

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他的帐户可以登录角色选择界面,但是他无法登录游戏,我试过了,我也是
他告诉我,他已经找到了通用汽车的解决方案,但通用汽车对此无能为力。
他的账号是Zhukezi123,请帮他检查一下,看看有没有可行的办法。
如果不能,他可以创建一个新帐户再次玩,并且他要求获得他之前拥有的传奇和外观物品,这些物品花费了他之前拥有的钱
感斯里
 

vonhong

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sorry forget to add other information.his charac is at 5x legion server and his professional is warrior
 

Elodevlir

Куратор MoP, трансфер, техническая поддержка
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Hello! What error is displayed on login? Send us a screenshot of the error
 

vonhong

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QQ截图20230326215310.jpgQQ截图20230326215349.jpg
till it end there , everything is ok . then i click it into the game , when it loads to about 75% rate of progress,my game screen suddenly is closed that looks like nothing ever happened. i have tried it many times and its all like this
 

Elodevlir

Куратор MoP, трансфер, техническая поддержка
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Have you tried checking the game client through the launcher?
 
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